Privacy Policy

We are The Solace Group, trading as Solace Egypt.

• Email: egypt@solaceco.org
• Data Protection contact: Mohammed Milan Hameed

For the purposes of UK data protection law, we are the data controller responsible for your personal information.

This policy applies to:

• Visitors to our website
• Applicants who submit an application through our /apply form
• Individuals who subscribe to our newsletter or Egypt Study Guide
• Programme participants and alumni

It covers personal data collected online via our website, application forms, email communications, and related channels.

We collect different types of information depending on how you interact with us:

Identity and Contact Information

• Full name
• Email address
• Mobile phone number
• WhatsApp number (if different)
• Country code and nationality
• Postal address (if provided)

Application Details

• Package choice (Study‑Holiday, Full Immersive, Premium)
• Intended start month and programme length
• Current Islamic study level
• Arabic language ability
• Qur'an focus preferences
• Study goals and additional information you provide

Travel and Identification (if collected)

• Passport number
• Date of birth
• Visa information
• Flight details

Emergency Contact Details

• Emergency contact name and relationship
• Emergency contact phone number

Health and Special Requirements (Special Category Data)

Only if you choose to provide it:

• Health conditions or medical information relevant to your participation
• Dietary requirements (which may indicate religious beliefs)
• Accessibility needs

Payment Information

• We do not store full payment card details
• Payment processing is handled securely by the payment provider
• We retain transaction references and payment status for accounting purposes

Technical Data

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website

Cookies and Analytics

We use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device. Cookie Policy

We use your personal information for the following purposes:

Application Processing

• To review and assess your application
• To arrange interviews and communicate with you about your application
• To verify your identity and eligibility

Programme Administration

• To manage bookings and programme participation
• To coordinate travel arrangements and airport transfers
• To arrange accommodation
• To provide study materials and class schedules
• To issue certificates upon completion